OMVIC provides a free complaint-handling service to help resolve disputes between consumers and dealers. OMVIC cannot force or compel a dealer to cancel a contract, return money or conduct repairs; only the courts have that authority.

OMVIC’s Form collects personal information about complainants as this information is required to act on the complaint. 

OMVIC cannot provide legal advice.

The information you provide via email or the Form will be used to process your complaint, and as a result may be shared with the dealership against whom the complaint relates. OMVIC may use the information you provide for the purpose of an investigation or administrative action.

OMVIC relies on the accuracy and truthfulness of the information you have provided.